Nicole is an attorney licensed in the State of California for over 9 years. After 4 1/2 years at a big firm, she became a mama. She knew that if she wanted to be present while her daughter grew up, she had to make some big changes. So she started her own law firm and spent the next 2 years learning how to actively create a work-life balance while teaching other women to do the same thing.
After receiving countless questions from other online entrepreneurs who were just so overwhelmed with legal, she pivoted in her coaching to offer legal templates to take the expense and overwhelm out of the process for them. Because while you don’t have to devote all your time, energy, and money to addressing legal issues, as an entrepreneur you do have to become familiar with the law.
- 7 Things You Need to Know to Legally Protect Your Blog (Free Webinar)
[01:40]- Payment Structures
[03:03]- Refund Policy
[00:00:06].960] – Liz Stapleton
[00:00:30].300] – Liz Stapleton
[00:00:44].970] – Nicole Cheri Oden
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[00:01:40].760] – Nicole Cheri Oden
So this provision really should clearly articulate four things, and that is what is the payment for? So is it an e-course? Is it some sort of downloadable product? Specifically outline what the payment is for. Number two, how much is due, i.e. the price? You want to be very clear about what the price of the product is. The third thing is how the payment is structured, so is it a lump sum? Is it a monthly payment? Be very, very clear.
[00:02:11].410] – Nicole Cheri Oden
And the fourth thing, when is payment due? Is it at time of purchase? Is it the first of the month? So let’s say you have a membership, so payments come out automatically, their deducted from whatever card the purchaser uses. You want to be very clear about when the payment is due.
[00:02:26].830] – Nicole Cheri Oden
And as a note, if you actually offer multiple products, you can refer to a specific sales page, but you want to make sure that the four things I discussed above are included. One, what the payment is for. Two, how much is due. Three, how the payment is structured. And four when payment is due. And you want to make sure that you are retaining records of exactly what your sales page says on the specific dates. It’s evidence down the road if an issue arises, so that you can reference that to be very, very clear about what the payments included and how it was structured.
[00:03:03].710] – Nicole Cheri Oden
[00:03:40].850] – Nicole Cheri Oden
And if you do offer some sort of refund, you want to be very clear about the terms. How soon do they have to request a refund? Is there any sort of proof that they have to send? Let’s say that you have some sort of membership and do they need to complete all the modules? Whatever it may be, clearly articulate it. You’re going to hear me repeat that several times throughout today’s lesson, but you want to be very, very clear.
[00:04:05].210] – Liz Stapleton